Legal
Privacy Policy
This policy explains what we collect when you contact us, why we collect it, and how long we keep it.
Who we are
Mediroamers is a medical-travel facilitation service. We coordinate treatment and travel arrangements between patients and independent healthcare providers. We are the data controller for the information you send us directly.
What we collect
- Contact details you provide: name, email, phone number, country of residence.
- Your treatment interest, travel timeframe and any notes you choose to add.
- Optional documents you upload, which may include medical reports, images or scans.
- Basic technical information required to operate and secure the website.
Why we use it
- To respond to your inquiry and coordinate an indicative treatment plan.
- To share relevant information with partner healthcare providers so they can assess your request.
- To arrange travel, transfers, accommodation and appointments where you ask us to.
- To keep records of the coordination we performed on your behalf.
Health information
Documents and health details are sensitive information. They are stored in private storage that is not publicly accessible, shared only with the specific partner provider assessing your case, and never used for advertising or sold to third parties. You may ask us to delete them at any time.
Who we share with
We share your information with partner hospitals, clinics and support providers strictly as needed to assess and deliver the coordination you requested, and with service providers that host our website, database and email. We do not sell personal data.
How long we keep it
We retain inquiry records only as long as necessary for the coordination you requested and for our legitimate record-keeping, unless you ask us to delete them sooner.
Your choices
- Request a copy of the information we hold about you.
- Ask us to correct inaccurate details.
- Ask us to delete your inquiry and any uploaded documents.
- Withdraw consent for us to contact you or to share your request with providers.
Contact
To exercise any of these rights, contact us using the details on our contact page.